AI agents that know your business, work with your tools
and get things done. That’s Dazza.
From a question to a resolution.
Without the back-and-forth.
Dazza brings your knowledge, tools and customer conversations together. So the little things get handled, and your people have more time for the things that need them.
Your website, help articles, documents and policies. Give Dazza the knowledge to answer like one of your own.
Connect the tools you already use. Let Dazza check an order, move a booking or start a return, within the rules you set.
Some moments need a person. Dazza hands over the conversation, the context and what’s already been tried.
Yes, you can return it within 30 days. Let’s get that started.
We’re building one connected customer service experience across your website, inbox and messaging channels.
Right there, when they need you.
Context that stays in the thread.
The places your customers already are.
The tools to make Dazza your own.
And the visibility to keep making it better.
Shape Dazza’s voice, knowledge and instructions around the way your business works.
Decide what Dazza can do, when to ask for confirmation and when your team takes over.
Try real scenarios, review the answers and test the actions before customers meet your agent.
See what gets resolved, where people step in and which knowledge needs a little more attention.
They get on
with their day.
You get on
with yours.
A little more on what Dazza is,
and where we’re taking it.
Dazza is an AI customer service platform. The idea is simple: an agent that understands your business, helps your customers and completes tasks using the tools you connect. Answers, actions and a smooth handover to your people, in one place.
No. A CRM manages your customer relationships and sales pipeline. Dazza helps your customers: answering questions, resolving requests and taking action. It’s designed to work with your existing systems, using the customer context it needs.
Dazza is being designed to do the work behind an answer. That means checking live information, following your workflows and taking permitted actions, such as changing a booking or starting a return.
That’s central to the product. You set the knowledge, permissions and escalation rules. Testing, action records and human handover are part of the planned platform, so your team can see and manage how Dazza behaves.
Dazza is in development. This website previews the product direction, and the interactive demo uses sample conversations. Launch availability, pricing and supported integrations will be announced when they’re ready.