--- title: "Chatbase alternative: Dazza vs Chatbase pricing" description: "Chatbase sells message credits and charges $1,188 a year to remove its branding. Dazza is per conversation, with an inbox, handover and unlimited seats." url: https://dazza.io/compare/chatbase --- # Dazza vs Chatbase. Chatbase is a flexible AI chatbot builder with a wide choice of models, and it sells branding removal for $1,188 a year, while Dazza always shows “Powered by Dazza”. Dazza is built as customer service, with a shared inbox, handover, workflows checked by your rules and unlimited seats on every plan, where Chatbase allows 2 to 5 members and adds its helpdesk inbox from Basic. - **$124**: Dazza, 1,000 conversations - **$400**: Chatbase, same month - **Unlimited**: Seats on every Dazza plan - **27 Oct 2026**: Prices checked ## Chatbase or Dazza? Both answer customers with AI. They differ in what they charge for and what they’re built to do. ### Chatbase suits - Builders who want to train a chatbot on files and pages and pick its AI model. - Sites that need the vendor’s branding removed. - Teams of up to five people. ### Dazza suits - Customer service, not only a chatbot: inbox, handover and email. - Teams of any size, with unlimited seats. - Bookings, returns or account changes done within rules checked in code. ## What each one costs. Chatbase’s own published prices, checked on 27 October 2026, beside Dazza’s. US dollars, excluding tax. ### Chatbase | Plan or item | Price | | --- | --- | | Hobby | **$40 a month**. $32 billed yearly. 700 message credits, 2 members, 1 agent. | | Basic | **$150 a month**. $120 billed yearly. 4,000 message credits, 3 members, helpdesk inbox. | | Business | **$500 a month**. $400 billed yearly. 15,000 message credits, 5 members. | | More message credits | **$40 per 1,000**. Auto-recharge. These don’t expire. | | Credits per AI reply | **1 to 5**. 1 on economy models, 2 on Claude Sonnet 5.5, 5 on Claude Opus 5.5. | | Remove “Powered by Chatbase” | **$1,188 a year** | | Another AI agent | **$300 a year** | Billed monthly, or less billed yearly. Source: [Chatbase pricing](https://www.chatbase.co/pricing), [Chatbase docs: message credits](https://www.chatbase.co/docs/faq/faq). ### Dazza | Plan or item | Price | | --- | --- | | Starter | **$49 a month**. $41 billed yearly. 300 conversations, then $0.19 each. Web chat. | | Growth | **$149 a month**. $124 billed yearly. 1,500 conversations, then $0.15 each. Adds email and messaging apps. | | Scale | **$449 a month**. $374 billed yearly. 6,000 conversations, then $0.11 each. Adds calling your own systems. | | Team seats | **Unlimited on every plan** | | Free trial | **14 days and 100 conversations, no card** | In pounds: Starter £39, Growth £119, Scale £349. See [Dazza pricing](https://dazza.io/pricing). ## 1,000 conversations, worked out. Change the numbers in the [cost calculator](https://dazza.io/guides/ai-customer-service-cost#table). - 1,000 AI conversations a month, 5 people on the team, and the AI resolves 60% of conversations without a person. - Prices in US dollars, excluding tax, on each vendor’s cheapest plan that fits, billed yearly where the vendor publishes a yearly price. - This assumes 3 AI replies a conversation on a 2-credit model such as Claude Sonnet 5.5, so 6,000 credits. Five people need Business; with three or fewer, Basic at $120 billed yearly covers 4,000 credits. Removing Chatbase’s branding adds $99 a month. ### Chatbase Billed yearly 1. Business plan, 5 members, 15,000 credits: $400 A month: **$400** ### Dazza Growth Billed yearly 1. Growth plan, 1,500 conversations included: $124 2. 5 team seats, unlimited: $0 A month: **$124** Dazza costs $276 less a month, $3,312 a year, for the same conversations and team. ## Feature by feature. Dazza’s side shows what works today; Soon means it’s being built now. Chatbase’s side comes from its own pages. | Feature | Dazza | Chatbase | | --- | --- | --- | | How the AI is charged | Per conversation, counted once however long it runs. No per-resolution fees | Message credits, used per AI reply | | Team seats | Unlimited on every plan | 2, 3 or 5 members by plan | | Web chat on your website | Yes. One line of code | Yes | | WhatsApp, Instagram, Messenger, SMS, Telegram, LINE and Viber | Yes. Growth and above, on your own accounts | WhatsApp, Messenger, Instagram and Slack from Hobby | | Files and your own answers | Yes. PDF, Word, text, Markdown, CSV and HTML | Files and pages, 40 MB on Hobby | | Shared inbox with take over | Yes | Helpdesk inbox from Basic | | Workflows for bookings, returns and quotes | Yes. 3 on Starter, unlimited from Growth | 5 AI actions and 2 procedures an agent on Hobby | | Your own AI model or key | Yes. Growth and above | Models from OpenAI, Anthropic, Gemini, DeepSeek, Mistral and more | | Built-in Shopify order lookups | Yes. Order status, tracking and stock, Growth and above | Shopify integration from Hobby | | Remove the vendor’s branding | No. “Powered by Dazza” stays on every plan | Yes, $1,188 a year | | Single sign-on | SOON. Enterprise | On Enterprise | | Free trial | 14 days and 100 conversations, no card | 7 days | ## Where Chatbase is better. If these matter most, Chatbase may be the right choice. ### Branding removal Chatbase removes “Powered by Chatbase” for $1,188 a year and offers white-labelling on Enterprise. Dazza shows “Powered by Dazza” on every plan, with no way to remove it. ### More model choice Chatbase offers models from OpenAI, Anthropic, Gemini, DeepSeek, Mistral and others from its first plan. Dazza includes Claude, and your own key or provider from Growth. ### Messaging on the first plan Chatbase’s Hobby plan includes WhatsApp, Messenger, Instagram, Slack and Shopify. Dazza’s messaging channels and Shopify connection start on Growth. ### Credits that keep Extra Chatbase credits bought by auto-recharge don’t expire. Dazza’s allowance resets each month. ## Switching from Chatbase. Setup reads your site and drafts the agent. Most teams are live in an afternoon. ### Start from your web address Sign up and give Dazza your website. It reads your pages, works out what the business does and drafts the agent. The trial is 14 days and 100 conversations, with no card. ### Upload the same files Upload the files you trained Chatbase on: PDF, Word, text, Markdown, CSV or HTML, up to 4 MB each. Add your own questions and answers for anything they miss. ### Rebuild your AI actions as workflows Describe each job in plain words and Dazza drafts the workflow: the details to collect, the decisions, and whether the customer confirms or your team approves. On Growth, connect Stripe, Zapier or n8n over MCP. ### Test, then swap the snippet Run saved tests and simulated customers against the draft, then publish. Replace the Chatbase embed with Dazza’s one line, and forward your support email to Dazza to answer email too. ## Dazza vs Chatbase, answered. More volumes in the [cost guide](https://dazza.io/guides/ai-customer-service-cost), other options in [the alternatives](https://dazza.io/alternatives/tidio), and every plan on [pricing](https://dazza.io/pricing). ### Can I remove “Powered by Dazza”? No. A small “Powered by Dazza” link sits under the chat on every plan. If removing branding matters, Chatbase sells it for $1,188 a year. ### How do Chatbase message credits work? Each AI reply uses credits by model: 1 on economy models, 2 on models such as Claude Sonnet 5.5 or GPT-5.2, 4 on GPT-5.5 and 5 on Claude Opus 5.5. Plans include 700, 4,000 or 15,000 a month, and more cost $40 per 1,000. When credits run out, the agent says it’s unavailable. ### What do 1,000 conversations a month cost on Chatbase? At 3 AI replies a conversation on a 2-credit model, 1,000 conversations use 6,000 credits. With five people you need Business: $400 a month billed yearly, or $500 monthly, plus $99 a month to remove the branding. Dazza Growth is $124 billed yearly. ### Can Dazza use the same files? Yes. Upload PDF, Word, text, Markdown, CSV or HTML files up to 4 MB each, and Dazza reads your website from its sitemap. ### Which AI model does Dazza use? Claude Sonnet 5.5 by default, with Haiku 5.5 on every plan and Opus 5.5 on Scale. From Growth, you can use your own Anthropic or OpenAI key, or any OpenAI-compatible provider. ## Prices checked 27 October 2026. Every competitor price and feature on this page comes from the vendor’s own page. Prices change, so check before you buy, and tell us if something here is out of date. [Contact us](https://dazza.io/contact). - [Chatbase pricing](https://www.chatbase.co/pricing) - [Chatbase docs: message credits](https://www.chatbase.co/docs/faq/faq) - [Dazza pricing](https://dazza.io/pricing)