---
title: "Freddy AI Agent pricing vs Dazza: sessions vs conversations"
description: "Freddy AI Agent is $49 per 100 sessions after 500 free once, plus $19 to $89 an agent. Five agents and 1,000 AI chats: $585 a month on Freshdesk, $124 on Dazza."
url: https://dazza.io/compare/freshdesk-freddy-ai
---

# Dazza vs Freddy AI Agent.

Freshdesk has the cheapest helpdesk seats here, from $19 an agent, and Freddy AI Agent comes with ready-made actions for Shopify, Stripe and PayPal, but after a one-time 500 sessions every 100 AI sessions cost $49. Five agents handling 1,000 AI conversations a month pay $585 on Freshdesk Growth with Freddy and $124 on Dazza Growth, both billed yearly.

- **$124**: Dazza, 1,000 conversations
- **$585**: Freshdesk, same month
- **Unlimited**: Seats on every Dazza plan
- **27 Oct 2026**: Prices checked

## Freshdesk or Dazza?

Both answer customers with AI. They differ in what they charge for and what they’re built to do.

### Freshdesk Freddy AI Agent suits

- Teams that want a full ticketing helpdesk at a low price per agent.
- Online shops that want ready-made Shopify, Stripe, PayPal and FedEx actions.
- Teams already using other Freshworks products.

### Dazza suits

- Teams with steady AI volume who want a monthly price that includes it.
- AI jobs checked by rules in code, with verified customers before account changes.
- Testing the agent on simulated customers before launch.

## What each one costs.

Freshdesk’s own published prices, checked on 27 October 2026, beside Dazza’s. US dollars, excluding tax.

### Freshdesk Freddy AI Agent

| Plan or item | Price |
| --- | --- |
| Growth | **$19 an agent a month**. Billed yearly. |
| Pro | **$55 an agent a month**. Billed yearly. |
| Enterprise | **$89 an agent a month**. Billed yearly. |
| Freddy AI Agent | **500 sessions included**. Once per account, not every month. |
| More AI Agent sessions | **$49 per 100 sessions**. A session covers one customer for up to 24 hours. Packs end with the billing cycle. |
| Freddy AI Copilot | **$29 an agent a month**. Pro and Enterprise. |

Billed yearly. Source: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/), [Freshworks help: Freddy AI Agent sessions](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-sessions-faqs).

### Dazza

| Plan or item | Price |
| --- | --- |
| Starter | **$49 a month**. $41 billed yearly. 300 conversations, then $0.19 each. Web chat. |
| Growth | **$149 a month**. $124 billed yearly. 1,500 conversations, then $0.15 each. Adds email and messaging apps. |
| Scale | **$449 a month**. $374 billed yearly. 6,000 conversations, then $0.11 each. Adds calling your own systems. |
| Team seats | **Unlimited on every plan** |
| Free trial | **14 days and 100 conversations, no card** |

In pounds: Starter £39, Growth £119, Scale £349. See [Dazza pricing](https://dazza.io/pricing).

## 1,000 conversations, worked out.

Change the numbers in the [cost calculator](https://dazza.io/guides/ai-customer-service-cost#table).

- 1,000 AI conversations a month, 5 people on the team, and the AI resolves 60% of conversations without a person.
- Prices in US dollars, excluding tax, on each vendor’s cheapest plan that fits, billed yearly where the vendor publishes a yearly price.
- This assumes one Freddy session per conversation: a session covers one customer for up to 24 hours. The 500 free sessions are once only, so the first month costs less.

### Freshdesk Freddy AI Agent

Billed yearly

1. 5 Growth agents × $19: $95
2. 1,000 AI sessions: 10 packs of 100 × $49: $490

A month: **$585**

### Dazza Growth

Billed yearly

1. Growth plan, 1,500 conversations included: $124
2. 5 team seats, unlimited: $0

A month: **$124**

Dazza costs $461 less a month, $5,532 a year, for the same conversations and team.

## Feature by feature.

Dazza’s side shows what works today; Soon means it’s being built now. Freshdesk’s side comes from its own pages.

| Feature | Dazza | Freshdesk Freddy AI Agent |
| --- | --- | --- |
| How the AI is charged | Per conversation, counted once however long it runs. No per-resolution fees | Per agent, plus $49 per 100 AI sessions after 500 free once |
| Team seats | Unlimited on every plan | $19 to $89 an agent a month |
| Web chat on your website | Yes. One line of code | Yes |
| Email, from your own address | Yes. Growth and above | Yes |
| WhatsApp, Instagram, Messenger, SMS, Telegram, LINE and Viber | Yes. Growth and above, on your own accounts | WhatsApp and social |
| Replies in the customer’s language | Yes | Yes, 60+ languages |
| Workflows for bookings, returns and quotes | Yes. 3 on Starter, unlimited from Growth | 50+ ready-made agentic workflows |
| Built-in Shopify order lookups | Yes. Order status, tracking and stock, Growth and above | Shopify, Stripe, PayPal and FedEx actions |
| AI copilot for your team | Yes. Included on every plan | $29 an agent a month, Pro and Enterprise |
| Hands over into the helpdesk you already use | Yes. Zendesk, Freshdesk, HubSpot, Gorgias and Help Scout, Growth and above | Freddy works inside Freshdesk |
| Free trial | 14 days and 100 conversations, no card | 14 days, with Enterprise features |

## Where Freshdesk is better.

If these matter most, Freshdesk Freddy AI Agent may be the right choice.

### A full helpdesk

Freshdesk is a complete ticketing system with plans up to Enterprise. Dazza’s inbox covers handover, assignment and saved replies, but has no tickets; if you keep Freshdesk, Dazza hands over into it on Growth and above.

### Ready-made commerce actions

Freddy connects to Shopify, Stripe, PayPal and FedEx, with 50+ ready-made workflows. Dazza has Shopify built in and connects Stripe or Zapier over MCP, with no ready-made PayPal or FedEx connection.

### 500 sessions to start

Every paid plan includes 500 AI sessions once, so a small launch costs nothing extra for the AI at first.

## Switching from Freddy AI Agent.

Setup reads your site and drafts the agent. Most teams are live in an afternoon.

### Start from your web address

Sign up and give Dazza your website. It reads your pages, works out what the business does and drafts the agent. The trial is 14 days and 100 conversations, with no card.

### Import your Freshdesk knowledge base

Paste your Freshdesk help centre’s address in Knowledge, under Help centre. Dazza imports the articles under that address through its sitemap and adds new ones on each check. See [Keep knowledge up to date](https://dazza.io/help/keep-knowledge-current).

### Rebuild Freddy’s workflows as workflows

Describe each job in plain words and Dazza drafts the workflow: the details to collect, the decisions, and whether the customer confirms or your team approves. On Growth, connect Stripe, Zapier or n8n over MCP.

### Test, then swap the snippet

Run saved tests and simulated customers against the draft, then publish. Replace the Freshdesk widget with Dazza’s one line, and forward your support email to Dazza to answer email too.

## Dazza vs Freshdesk, answered.

More volumes in the [cost guide](https://dazza.io/guides/ai-customer-service-cost), other options in [the alternatives](https://dazza.io/alternatives/zendesk), and every plan on [pricing](https://dazza.io/pricing).

### How much does Freddy AI Agent cost?

Growth, Pro and Enterprise include 500 AI Agent sessions once. After that, sessions cost $49 per 100, on top of $19, $55 or $89 an agent a month billed yearly. Packs end with the billing cycle, and unused sessions don’t roll over.

### What is a Freddy session?

Everything one customer says to Freddy AI Agent within 24 hours. A Dazza conversation is one thread, however long it runs.

### What do 1,000 AI conversations a month cost on Freshdesk?

At one session per conversation: 10 packs × $49 = $490, plus 5 Growth agents × $19 = $95, so $585 a month. Dazza Growth is $124 billed yearly, with 1,500 conversations and unlimited seats.

### Can Dazza import our Freshdesk knowledge base?

Yes. Paste your Freshdesk help centre’s address in Knowledge, under Help centre. Dazza imports the articles under that address through its sitemap and adds new ones on each check. See [Keep knowledge up to date](https://dazza.io/help/keep-knowledge-current).

### Does Dazza work with Shopify?

Yes. The chat goes on Shopify with one line in your theme. From Growth, connect your shop in Connections and Dazza looks up and tracks orders, checks stock, and can cancel an unsent order or change its address once the customer confirms. See [Connect Shopify](https://dazza.io/help/shopify).

## Prices checked 27 October 2026.

Every competitor price and feature on this page comes from the vendor’s own page. Prices change, so check before you buy, and tell us if something here is out of date. [Contact us](https://dazza.io/contact).

- [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/)
- [Freshworks help: Freddy AI Agent sessions](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-sessions-faqs)
- [Freddy AI Agent](https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/)
- [Dazza pricing](https://dazza.io/pricing)