--- title: "Zendesk AI agent pricing vs Dazza: cost per resolution" description: "Zendesk AI agents cost $55 to $115 an agent plus $1.50 to $2.00 per automated resolution: about $1,138 a month for 1,000 AI chats, against $124 on Dazza." url: https://dazza.io/compare/zendesk-ai-agents --- # Dazza vs Zendesk AI agents. Zendesk is the deeper platform for large support teams, with AI agents in every Suite plan that answer by messaging, email and voice in 80 languages, but each automated resolution beyond 5 or 10 an agent a month costs $1.50 to $2.00. A team of five with 1,000 AI conversations a month, 60% resolved, pays about $1,138 on Suite Team and $124 on Dazza Growth, both billed yearly. - **$124**: Dazza, 1,000 conversations - **$1,138**: Zendesk, same month - **Unlimited**: Seats on every Dazza plan - **27 Oct 2026**: Prices checked ## Zendesk or Dazza? Both answer customers with AI. They differ in what they charge for and what they’re built to do. ### Zendesk AI agents suits - Large teams already running tickets, macros and reporting in Zendesk. - Support that spans voice, email and messaging in many languages. - Teams that only want to pay for conversations the AI fully resolves. ### Dazza suits - Small and mid-sized teams that want an AI agent without per-agent fees. - AI that does jobs, such as bookings and returns, within rules checked in code. - A monthly price you can predict, with every conversation up to the plan included. ## What each one costs. Zendesk’s own published prices, checked on 27 October 2026, beside Dazza’s. US dollars, excluding tax. ### Zendesk AI agents | Plan or item | Price | | --- | --- | | Suite Team | **$55 an agent a month**. Billed yearly, or $69 monthly. 5 automated resolutions an agent a month included. | | Suite Professional | **$115 an agent a month**. Billed yearly, or $149 monthly. 10 automated resolutions an agent a month included. | | Suite Enterprise | **Talk to sales** | | Automated resolutions, committed | **$1.50 each**. Bought in advance, 100 or more. | | Automated resolutions, pay as you go | **$2.00 each** | | Copilot | **$50 an agent a month**. Billed yearly. Professional and above. | Billed yearly. Source: [Zendesk pricing](https://www.zendesk.com/pricing/). ### Dazza | Plan or item | Price | | --- | --- | | Starter | **$49 a month**. $41 billed yearly. 300 conversations, then $0.19 each. Web chat. | | Growth | **$149 a month**. $124 billed yearly. 1,500 conversations, then $0.15 each. Adds email and messaging apps. | | Scale | **$449 a month**. $374 billed yearly. 6,000 conversations, then $0.11 each. Adds calling your own systems. | | Team seats | **Unlimited on every plan** | | Free trial | **14 days and 100 conversations, no card** | In pounds: Starter £39, Growth £119, Scale £349. See [Dazza pricing](https://dazza.io/pricing). ## 1,000 conversations, worked out. Change the numbers in the [cost calculator](https://dazza.io/guides/ai-customer-service-cost#table). - 1,000 AI conversations a month, 5 people on the team, and the AI resolves 60% of conversations without a person. - Prices in US dollars, excluding tax, on each vendor’s cheapest plan that fits, billed yearly where the vendor publishes a yearly price. ### Zendesk AI agents Billed yearly 1. 5 Suite Team agents × $55: $275 2. 25 automated resolutions included: $0 3. 575 more × $1.50 (committed): $862.50 A month: **$1,137.50** ### Dazza Growth Billed yearly 1. Growth plan, 1,500 conversations included: $124 2. 5 team seats, unlimited: $0 A month: **$124** Dazza costs $1,014 less a month, $12,162 a year, for the same conversations and team. ## Feature by feature. Dazza’s side shows what works today; Soon means it’s being built now. Zendesk’s side comes from its own pages. | Feature | Dazza | Zendesk AI agents | | --- | --- | --- | | How the AI is charged | Per conversation, counted once however long it runs. No per-resolution fees | Per agent, plus $1.50 to $2.00 per automated resolution | | Team seats | Unlimited on every plan | $55 to $115 an agent a month on Suite | | Web chat on your website | Yes. One line of code | Yes, messaging on web and mobile | | Email, from your own address | Yes. Growth and above | Yes | | WhatsApp, Instagram, Messenger, SMS, Telegram, LINE and Viber | Yes. Growth and above, on your own accounts | Social messaging | | Phone calls | Yes. Growth and above, on your own Twilio number | Yes, AI agents for voice | | Replies in the customer’s language | Yes | Yes, 80 languages | | A help centre | Yes. Hosted for you, on your own domain from Growth, or imported from Zendesk, Intercom, Freshdesk, Crisp, Help Scout or Document360 | Hosts your help centre; AI agents also read Google Drive and PDFs | | Workflows for bookings, returns and quotes | Yes. 3 on Starter, unlimited from Growth | Procedures written in plain language; actions in your systems | | AI copilot for your team | Yes. Included on every plan | $50 an agent a month, Professional and above | | Hands over into the helpdesk you already use | Yes. Zendesk, Freshdesk, HubSpot, Gorgias and Help Scout, Growth and above | Its own AI agents, inside Zendesk | | Free trial | 14 days and 100 conversations, no card | 14 days, no card | ## Where Zendesk is better. If these matter most, Zendesk AI agents may be the right choice. ### Built for big support teams Zendesk Suite is a full ticketing platform, with Enterprise plans for large organisations. Dazza’s inbox is simpler. Single sign-on is coming to Enterprise. ### 80 languages By Zendesk’s account, its AI agents work in 80 languages at native fluency, on messaging, email and calls. Dazza replies in the customer’s language, and answers calls in ten set languages or follows the caller’s. ### Escalations are free Zendesk only bills verified resolutions, so a conversation that reaches a person costs nothing extra. Dazza counts every conversation it replies to. ### A resolution allowance Suite plans include 5 or 10 automated resolutions an agent a month. A big team with little AI volume may pay nothing extra for the AI. ## Switching from Zendesk AI agents. Setup reads your site and drafts the agent. Most teams are live in an afternoon. ### Start from your web address Sign up and give Dazza your website. It reads your pages, works out what the business does and drafts the agent. The trial is 14 days and 100 conversations, with no card. ### Import your Zendesk help centre Paste your Zendesk help centre’s address in Knowledge, under Help centre. Dazza reads it through Zendesk’s own articles API and adds new articles on each check. ### Rebuild your AI agent’s procedures as workflows Describe each job in plain words and Dazza drafts the workflow: the details to collect, the decisions, and whether the customer confirms or your team approves. On Growth, connect Stripe, Zapier or n8n over MCP. ### Test, then swap the snippet Run saved tests and simulated customers against the draft, then publish. Replace Zendesk’s web widget with Dazza’s one line, and forward your support email to Dazza to answer email too. ## Dazza vs Zendesk, answered. More volumes in the [cost guide](https://dazza.io/guides/ai-customer-service-cost), other options in [the alternatives](https://dazza.io/alternatives/zendesk), and every plan on [pricing](https://dazza.io/pricing). ### How much do Zendesk AI agents cost? AI agents are included in every Suite plan, from $55 an agent a month billed yearly. Suite Team includes 5 automated resolutions an agent a month and Professional 10. After that, each one costs $1.50 bought in advance or $2.00 pay as you go. ### What is an automated resolution? Zendesk’s billing unit for AI agents: a conversation the AI resolved without a person, checked by an AI model once the conversation ends. On messaging that’s 2 hours after the first message by default; on email, 72 hours. Escalated conversations aren’t counted. ### What do 1,000 AI conversations a month cost on Zendesk? With five agents on Suite Team and 60% resolved: 5 × $55 = $275, then 600 resolutions less 25 included = 575 × $1.50 = $862.50, so $1,137.50 a month. Pay as you go, it’s $1,425. Dazza Growth is $124 billed yearly. ### Can Dazza import our Zendesk help centre? Yes. Dazza reads Zendesk help centres through Zendesk’s public articles API and adds new articles on each check. ### Does Dazza replace Zendesk? For many small teams, yes: Dazza includes the AI agent, a shared inbox and handover. Teams that rely on Zendesk’s ticketing, SLAs and reporting can keep it: on Growth and above, Dazza answers first and hands over into Zendesk as a ticket with the whole conversation, and your agents’ replies go back to the customer. See [Hand over to your helpdesk](https://dazza.io/help/helpdesk). ## Prices checked 27 October 2026. Every competitor price and feature on this page comes from the vendor’s own page. Prices change, so check before you buy, and tell us if something here is out of date. [Contact us](https://dazza.io/contact). - [Zendesk pricing](https://www.zendesk.com/pricing/) - [Zendesk AI agents](https://www.zendesk.com/service/ai/ai-agents/) - [Zendesk help: automated resolutions](https://support.zendesk.com/hc/en-us/articles/5352026794010-About-automated-resolutions-for-AI-agents) - [Zendesk help: automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers) - [Dazza pricing](https://dazza.io/pricing)