---
title: "Assign customer conversations to your team — Dazza help"
description: "Assign any conversation to a teammate in the Dazza inbox, share new handovers out in turn, and mark yourself away so new ones skip you."
url: https://dazza.io/help/assign-conversations
updated: 2026-10-27
---

# Assign conversations

Give a conversation to a teammate, share new handovers out in turn, and mark yourself away.

*2 min read · Updated 27 Oct 2026 · 3 sections*

Every conversation can have one person looking after it. Admins and members can both assign.

## Assign a conversation

Open the conversation and press the button beside **Resolve**. It shows who has it now, or **Unassigned**. Pick a teammate, yourself, or **Unassigned**.

- The person you assign gets an email with a link to the conversation, unless they’ve turned emails off in **Settings → Notifications**.
- If Dazza was handling the conversation, assigning it brings in the team: Dazza stops replying, and the customer is told the team will reply.
- The customer isn’t told who it’s assigned to. They see a name once that person joins or replies.
- Each change shows as a line in the conversation, for example *Sam reassigned this from Priya to Jo*. Only your team sees it.

**Mine** lists the open conversations assigned to you, including any you’ve taken over.

If you’re the only one on the team, the menu offers you and **Unassigned**. Admins can invite people from **Settings → Team**. See [Invite your team and set roles](https://dazza.io/help/team).

## Share new handovers out in turn

In **Settings → Team inbox**, an admin can turn on **Share new handovers out in turn**. Each new handover is assigned to the next person on the team, in turn, and only that person gets the email.

Settings shows who the next handover goes to. With this off, handovers wait unassigned and everyone with alerts on is emailed.

## Mark yourself away

Turn on **I’m away** in **Settings → Team inbox**, or press **Available** at the top of the inbox while handovers are being shared out. New handovers skip you until you turn it off. You still see every conversation, and a teammate can still assign one to you.

If everyone is away, handovers wait unassigned.