---
title: "Answer questions in Discord with Dazza — Dazza help"
description: "Add an /ask command to your Discord server. Dazza answers in the channel from your knowledge, and your team can reply from the Dazza inbox."
url: https://dazza.io/help/discord
updated: 2026-10-27
---

# Connect Discord

Let people ask Dazza questions in your Discord server with the /ask command, and what Dazza can’t see there.

*2 min read · Updated 27 Oct 2026 · 5 sections*

Communities often gather on Discord. With Dazza connected, anyone in your server can type `/ask` and a question, and Dazza answers in the channel.

Discord is on Growth and above.

## How it works

- Someone types `/ask` and their question. The question shows in the channel straight away, and Dazza’s answer follows it.
- Each person’s questions in a channel are one conversation in your inbox.
- Your team can reply from the inbox. The reply is posted in the same channel and mentions the person.
- `/ask` also works in a direct message with the app.

## What Dazza can’t see

Dazza only hears `/ask`. Reading every message in a channel needs Discord’s Gateway, a connection that has to stay open all the time. Dazza runs on serverless hosting, which can’t keep one open, so:

- ordinary messages in your server don’t reach Dazza;
- replies your team types in Discord don’t show in the inbox, and don’t take over from Dazza. Reply from the inbox instead.

## Connect Discord

You need to be a workspace admin in Dazza, and able to manage your Discord server.

1. Open the [Discord Developer Portal](https://discord.com/developers/applications) and choose **New Application**. Give it your business’s name.
2. Open **Bot** and press **Reset Token**. Copy the token.
3. In Dazza, open **Channels**, choose **Discord**, paste the token and press **Connect Discord**.
4. Press **Add to your server**, pick your server and authorise it.

Dazza does the rest with the token: it reads your application’s ID and public key, adds the `/ask` command and sets the **Interactions Endpoint URL**. Discord checks the address straight away. The token is encrypted.

The install link asks for two permissions: **View Channels** and **Send Messages**. Dazza needs them to post replies after the 15 minutes an `/ask` stays open.

## Security

Discord signs every interaction with your application’s key (Ed25519). Dazza checks the signature and refuses anything else.

## If something isn’t working

- **“Discord didn’t take the address.”** In the Developer Portal → **General Information**, paste the **Interactions Endpoint URL** shown on the Discord connection and save.
- **`/ask` doesn’t appear.** Commands can take a minute to show. Check the app was added to the server with the install link.
- **A reply from the inbox fails.** The app needs to be in the server, with permission to post in that channel.