---
title: "Snooze customer conversations — Dazza help"
description: "Snooze a conversation in the Dazza inbox until a time you pick, in your time zone and opening hours. It comes back early if the customer writes."
url: https://dazza.io/help/snooze
updated: 2026-10-27
---

# Snooze conversations

Put a conversation out of the queues until later today, tomorrow morning, next week or a time you pick. It comes back sooner if the customer writes.

*1 min read · Updated 27 Oct 2026 · 5 sections*

Snooze a conversation when there’s nothing to do until later: you’re waiting on a supplier, a colleague, or a date. It leaves **Team** and **Mine** and waits in **Snoozed** until it’s due back.

## Snooze one

Open the conversation and press the clock button in its header (or press **S** on a computer). Pick:

- **Later today** — three hours from now, when your team is still in.
- **Tomorrow morning** — when your team next opens. On a Friday that’s **Monday morning**.
- **Next week** — Monday, when your team opens.
- **Pick a date and time** — any time up to a year ahead.

Times are in your workspace’s time zone. If you’ve set [opening hours](https://dazza.io/help/opening-hours), the choices land when your team is in, so nothing comes back at 3am. Without opening hours, mornings start at 9am.

## When it comes back

A snoozed conversation comes back:

- at the time you picked, or
- straight away if the customer writes in the meantime.

Either way it returns to its queue with a **Back from snooze** marker, and a line in the conversation says why. The marker clears once someone replies, resolves it or snoozes it again.

## See what’s snoozed

The **Snoozed** queue lists everything snoozed, soonest back first, with when each one is due back. Open one to see who snoozed it. Press **Unsnooze** to bring it back now.

Resolving a conversation, or returning it to Dazza, ends its snooze.

## Snooze several at once

Select conversations in the list, then press **Snooze** in the bar above them. See [Search, filters and export](https://dazza.io/help/search-and-export).

## Good to know

- Reply targets keep counting while a conversation is snoozed. If the customer is waiting, reply before you snooze. See [Reply targets](https://dazza.io/help/reply-targets).
- Customers aren’t told a conversation is snoozed.