---
title: "Connect WhatsApp Business to Dazza — Dazza help"
description: "Connect your WhatsApp Business number to Dazza through the Cloud API: the five details to copy from Meta, the 24-hour window and approved templates."
url: https://dazza.io/help/whatsapp
updated: 2026-10-27
---

# Connect WhatsApp

Connect your WhatsApp Business number through Meta’s Cloud API, so Dazza answers on WhatsApp as your business.

*1 min read · Updated 27 Oct 2026 · 5 sections*

Dazza connects to WhatsApp through Meta’s WhatsApp Cloud API, with your own number. Only admins can connect it.

## What you’ll need

- **Phone number ID**
- **WhatsApp Business Account ID**
- **Access token**
- **App ID**
- **App secret**

## Connect it

1. In Meta for Developers, open your app with the WhatsApp product added.
2. In WhatsApp → API setup, copy the phone number ID and the WhatsApp Business Account ID.
3. In Business Settings → System users, create a token with the `whatsapp_business_messaging` and `whatsapp_business_management` permissions.
4. In App settings → Basic, copy the app ID and app secret.
5. In Dazza, open **Channels**, choose WhatsApp and paste the five details.

Dazza checks them with Meta and sets up the webhook itself.

## If it says Waiting for the platform

If Meta won’t let Dazza set the webhook, the connection shows a **Callback URL** and a **Verify token**. Paste both into your Meta app under WhatsApp → Configuration → Webhook. The status turns to *Connected* when Meta confirms.

## The 24-hour window

WhatsApp only allows free replies within 24 hours of the customer’s last message. That applies to Dazza and your team alike. After that, the inbox says the window has closed and offers **Send a template**: a message Meta has approved, with its variables filled in. See [WhatsApp templates](https://dazza.io/help/whatsapp-templates).

Dazza reads your approved templates with the same access token, which is why it needs `whatsapp_business_management` too.

## More

See [Connect your messaging apps](https://dazza.io/help/messaging-channels) for how Dazza answers, replying from the inbox and delivery receipts.