---
title: "Reschedule and cancel booking chatbot template — Dazza"
description: "A Dazza workflow template for booking changes: name, email, the current booking and what should change, confirmed by the customer and sent to your team."
url: https://dazza.io/templates/change-or-cancel-a-booking
---

# Change or cancel a booking template.

The Change or cancel a booking template is a ready-made Dazza workflow for moving and cancelling bookings. Dazza collects name, email, current booking and what should change, asks the customer to confirm, then sends the request to your team’s inbox. Every detail, check and message can be changed.

- **4**: Details to collect
- **Send to your team**: How it finishes
- **Yes?**: The customer confirms first
- **Every plan**: Starter included

## The questions it answers.

Dazza uses it when the customer wants to move, change or cancel an existing booking. You can change that sentence, and Dazza follows the new one.

### “Can I move my appointment to Friday?”

### “I need to cancel tomorrow.”

### “Can I change it to 3pm?”

### “Can I add a colour to my cut?”

## What it asks for. Nothing more.

Dazza asks only for what’s missing, never for what it’s already been told, and checks emails, numbers and dates as it goes. Add, remove or reorder details, up to 10.

Details the Change or cancel a booking template collects
| DETAIL | TYPE | REQUIRED | CHOICES OR HELP |
| --- | --- | --- | --- |
| Name | Short text | Required | — |
| Email | Email | Required | — |
| Current booking | Short text | Required | Date and time |
| What should change | Long text | Required | — |

## Where the job goes next.

This template uses **Send to your team**. Switch to another way to finish, or add decisions that choose between them.

### Send to your team

The request lands in the Team queue of your inbox with every detail, and your team gets an email.

*As it comes*

### Share a link

Dazza shows a button to a page, such as your booking page or a form, with details filled into the address.

*Switch to it any time*

### Call your system

Dazza sends a signed request to your system and answers from the reply. Scale and above.

*Switch to it any time*

**What the customer is told**

Thanks. We’ll confirm the change by email.

## The checks, out of the box.

Every check runs in code before the workflow does, so none of them rely on the AI behaving. Change any of them per workflow.

Default checks for the Change or cancel a booking template
| Check | As it comes |
| --- | --- |
| Customer confirms first | On. Dazza shows the details and waits for the customer to press Confirm. |
| Customer verifies their email first | Off. Turn it on for anything about a customer’s own account (Growth and above). |
| Team approves before it goes ahead | Off. Turn it on to have your team approve or decline each one in the inbox (Growth and above). |
| Starts in | Test, so it only runs in your preview until you set it to Live. |
| Email and messaging apps | Web chat and apps only while Confirm is on. Turn Confirm off to use it on email and messaging apps. |
| Plan | Every plan. Starter includes 3 workflows. |

## Who it suits. How to adapt it.

The groups are a guide, not a rule. Any business can use any template, renamed to fit.

### Who it suits

- Salons, clinics and studios
- Restaurants and venues, renamed “Change a reservation”
- Tutors, trainers and anyone who takes bookings

### Tips for adapting it

1. Turn on *Customer verifies their email first* (Growth and above) so only the person who booked can change it.
2. Put your cancellation policy in your knowledge, so Dazza explains it before it takes the request.
3. If your booking system sends customers a link to manage their booking, add a decision that shares it for simple changes.

## Change or cancel a booking, answered.

Step by step in [Create a workflow](https://dazza.io/help/workflows).

### Does Dazza change the booking in our calendar?

Not by itself. Your team confirms the change. To make changes directly, switch it to *Call your system* (Scale and above) or connect your booking system’s tools over MCP.

### How does the customer hear back?

Your team replies by email from the inbox. The customer is told that straight away.

### Can people cancel on WhatsApp?

Not as it comes. It asks the customer to press Confirm. Email and messaging apps have no buttons, so Dazza only uses workflows there that don’t need one. Turn *Customer confirms first* off if you want Dazza to use it on email, WhatsApp and the rest.