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Intercom Fin alternatives.
Five Intercom Fin alternatives worth comparing in 2026 are Dazza, Zendesk AI agents, Freshdesk Freddy AI Agent, Crisp Hugo and Tidio Lyro. Each is compared below on who it suits, how it charges, from the vendor’s own pricing page, and what 1,000 AI conversations a month cost.
Most teams look for an Intercom Fin alternative because of how it charges: $29 to $132 for every seat, plus $0.99 for every Fin outcome, so the bill grows with both the team and the AI’s success. For five people and 1,000 AI conversations a month, Intercom Essential with Fin is $739 billed yearly.
Small online shops starting out, especially on Shopify.
Per plan and per AI conversation
$549+, as shown, yearly
Five people on the team and 60% of AI conversations resolved without a person, on each vendor’s cheapest plan that fits, in US dollars. The cost guide shows the arithmetic and lets you change the numbers.
+ THE OPTIONS
Strengths and limits.
Dazza is ours, so it’s first. Every other entry says plainly what it does better.
01
Dazza (ours)
OURS
Best for: Businesses of any size that want an AI customer service agent with unlimited seats and a fixed price per conversation.
How it charges: Per conversation: $49, $149 or $449 a month for 300, 1,500 or 6,000 conversations (£39, £119 or £349), with unlimited seats. Source: Dazza pricing.
Against Fin: no seat fees and no outcome fees. The same month is $124 instead of $739.
Strengths
No seat fees and no per-resolution fees. A conversation counts once, however long it runs.
Your rules are checked in code: decisions, customer confirmation, team approval and verified customers before any workflow or tool runs.
Live from your web address in an afternoon, with saved tests and simulated customers comparing the draft with the live agent.
Limits
“Powered by Dazza” can’t be removed, and phone calls need your own Twilio account.
Every conversation Dazza replies to counts, resolved or handed over.
Newer than the rest: several agents per workspace are still being built.
Best for: Small online shops starting out, especially on Shopify.
How it charges: A plan from $0, plus Lyro from $32.50 a month for 50 AI conversations, as shown with yearly billing. Source: Tidio pricing, Tidio Lyro AI Agent.
Against Fin: a much lower start, but Lyro’s prices above 50 conversations aren’t shown.
Strengths
A free plan, and Lyro’s first 50 conversations free.
Live chat, email, Messenger, Instagram and WhatsApp on every plan.
Native Shopify actions on Growth.
Limits
No Lyro price shown above 50 conversations, and custom above 1,000.
Conversations with your team are metered separately from Lyro.
Up to 10 seats below Plus; branding removal is an add-on.
Four questions that decide most of the bill, and most of the fit.
01
Count your seats
If many people work the inbox, per-seat pricing dominates. Dazza includes unlimited seats and Crisp includes them per workspace; Intercom, Zendesk and Freshdesk charge for each person.
02
Estimate your resolution rate
Per-resolution pricing costs more as the AI gets better. At 60% resolved, Fin works out at $0.59 per AI conversation and Zendesk at $0.90, before seats.
03
Check what the AI can do
Answering questions is the start. Ask how each one completes jobs, checks your rules and verifies the customer before it touches an account.
04
Read the limits
Look for minimums, one-time allowances, credits that run out, member caps and branding you can’t remove. The cost guide lists them.
On published prices for five people and 1,000 AI conversations a month, Crisp Hugo (about $120–$170, billed monthly) and Dazza ($124 billed yearly, $149 monthly) cost least. Intercom Essential with Fin is $739 for the same month.
Is there an Intercom Fin alternative without seat fees? +
Dazza includes unlimited seats on every plan, and Crisp includes 2 to 20 seats per workspace by plan. Fin itself has no seat costs when used with another helpdesk, from 50 outcomes a month.
Can I move my Intercom help centre to Dazza? +
Yes. Paste its address in Knowledge, under Help centre, and Dazza imports the articles through the sitemap, adding new ones on each check.
Which alternative works inside Zendesk or Salesforce? +
Of these, only Fin itself: Intercom sells Fin for other helpdesks at $0.99 an outcome. Dazza, Crisp and Tidio run their own inbox.
+ SOURCES
Prices checked .
Every competitor price and feature on this page comes from the vendor’s own page. Prices change, so check before you buy, and tell us if something here is out of date. Contact us.