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Workflows let your AI agent finish jobs, not just answer questions. For a return, a booking change or a quote, Dazza gathers what’s needed, checks your rules, then sends it where it should go.
Each workflow lists the details it needs. Dazza asks for what’s missing, never for what it’s already been told, and checks emails, numbers and dates as it goes.
Add decisions like “refunds over £100 need a manager”. They’re checked by the system, not left to the AI, so the same request always gets the same outcome.
Send it to your team’s inbox, share a link to book or pay, or call your own system. The customer sees what happened, and so do you.
Pick one per workflow, or let your decisions choose between them.
The request lands in your inbox with every detail, and the right people get an email.
INBOX + EMAIL ALERTHand the customer a button to your booking page, a form or a payment link, with the details they gave.
BOOKINGS, FORMS, PAYMENTSDazza sends a signed request to your API, Zapier, Make or n8n, and replies with what comes back.
SIGNED WEBHOOKSEvery workflow has checks you choose.
None of them rely on the AI behaving.
Dazza shows the customer exactly what it’s about to send and waits for them to press Confirm.
Mark a workflow, or one decision in it, as needing approval. Your team says yes or no from the inbox.
For anything about a customer’s own account, ask for a code sent to their email, or trust your site’s sign-in.
Write what should happen in a sentence. Dazza drafts the details to collect, the decisions and the outcome for you to check.
Not for most workflows. Sending to your team and sharing a link take a few clicks, and there are 22 starting points. Calling your own system needs a web address that accepts a request, which tools like Zapier, Make and n8n give you.
Only through your own systems, and only in the ways you allow: a workflow that calls your system, or a tool from a connection such as Stripe. Without one, Dazza collects the request and sends it to your team to do.
Yes. Switch the editor to Canvas to see each step as a card, from what Dazza collects to where the job goes, and drag steps to reorder them.
Workflows only run when their details are complete and, if you choose, after the customer confirms, your team approves and the customer proves who they are. Decisions are checked in code, not by the AI.
Yes. Set it to Test and it only runs in your preview chat. Calling your system also has a Send a test button.
Every run appears in the conversation with its details and result, and in Insights alongside how often each workflow ran.