01 / DRAFTS
Dazza proposes what to write.
From the questions customers ask most, the ones it couldn’t answer and the searches that found nothing. Pick the articles worth writing, and Dazza drafts them in your voice from your knowledge.
A help centre,
hosted for you.
Every Dazza workspace comes with a public help centre: fast, searchable and in your colours, with Dazza on every page. Dazza drafts the articles your customers need from what they actually ask, and every article you publish becomes an answer it gives.
WHAT CUSTOMERS ASK → ARTICLES THAT ANSWERLIVE
WRITTEN WITH DAZZA. PUBLISHED BY YOU.
Every PLAN INCLUDES A HELP CENTRE
Fast SERVER-RENDERED, NO APP TO LOAD
Cited AI ANSWERS AT THE TOP OF SEARCH
Yours DOMAIN, ON GROWTH AND ABOVE
+ HOW IT WORKSWritten with you.
Written with you.
Read by everyone.
Four parts that turn your knowledge
into a help centre people use.
02 / EDITOR
A calm place to write.
Markdown with a live preview, pictures, callouts and a version for every save. Ask Dazza to improve, shorten or fill a gap from recent questions.
03 / SEARCH
An answer before the list.
Search suggests articles as people type. On the results page, Dazza gives a short answer with numbered sources, then the articles. The chat is one click away on every page.
04 / KNOWLEDGE
Every article teaches Dazza.
Published articles become knowledge your business wrote, so they win over web pages. Dazza cites them by their public link, in chat and by email, and updates the moment you do.
+ THE LOOP
The questions customers ask
become the articles
that answer them.
Searches that found nothing and questions Dazza couldn’t answer show up on the help centre page, each with “Draft it”. Write it once, publish it, and it answers in search, in the chat and by email.
+ IN THE BOXEverything a help
Everything a help
centre needs.
Included on every plan. Your own domain on Growth and above.
01
Collections and articles
Group articles by topic, and drag to put them in order.
02
Fast on every phone
Plain, server-rendered pages. Nothing to load but the words, your pictures and the chat.
03
In your colours
Your name, brand colour and logo letter, in a clean, flat layout.
04
Search engines and AI assistants
Sitemap, canonical links, structured data for articles, breadcrumbs and FAQs, and an llms.txt.
05
Was this helpful?
Yes or no, with an optional comment when an article didn’t help.
06
Insights
Views, helpful votes and searches that found nothing, with Draft it beside each.
07
Versions and restore
Every save and publish is kept. Restore any version into the editor.
08
Your own domain
help.yourbusiness.com with SSL: add one DNS record and Dazza does the rest.
09
Moving from another tool
Import a Zendesk, Intercom or Freshdesk help centre into Dazza’s knowledge first, then rewrite at your own pace.
Does every plan include the help centre?
Yes. Every workspace gets one at app.dazza.io/h/your-business, with room for up to 1,000 articles. Putting it on your own domain, such as help.yourbusiness.com, is included from Growth.
Will Dazza publish anything on its own?
No. Dazza proposes and drafts articles, and can improve, shorten or fill gaps, but everything stays a draft until someone on your team presses Publish. Where your knowledge doesn’t say something, the draft marks it “To check”.
How does the help centre help Dazza answer?
Each published article becomes part of Dazza’s knowledge as something your business wrote, so it wins over a web page that says otherwise. Dazza cites it with its public link, and edits reach Dazza the moment you publish them.
What does Ask Dazza do in search?
On the results page, Dazza writes a short answer from your knowledge with numbered sources, above the matching articles. If it can’t find an answer, it says so and offers the chat.
Is it good for search engines?
Yes. Pages are server-rendered with canonical links, Open Graph tags, a sitemap and structured data for articles, breadcrumbs and FAQs, plus an llms.txt for AI assistants.
How do I use my own domain?
In Settings, enter an address like help.yourbusiness.com. Dazza shows the one CNAME record to add at your domain provider, checks it, and switches it on with an SSL certificate. Links to the Dazza address redirect there.
YOUR AI CUSTOMER SERVICE AGENT
Less back-and-forth.
More sorted.
A WALL & FIFTH PRODUCTGOOD SERVICE. GOOD FEELING.