Intercom Fin
Billed yearly- 5 Essential seats × $29: $145
- 600 Fin outcomes × $0.99: $594
A month: $739
Dazza vs
Intercom Fin.
Intercom is the more complete helpdesk, with SLAs and an AI agent that also works inside Zendesk or Salesforce, but every seat costs $29 to $132 a month and every Fin outcome $0.99. Dazza charges per conversation with unlimited seats, so a team of five handling 1,000 AI conversations a month pays $124 on Dazza and $739 on Intercom Essential with Fin, both billed yearly.
INTERCOM FIN → DAZZA1,000 A MONTH
SAME MONTH. SAME TEAM. PUBLISHED PRICES.
$124 DAZZA, 1,000 CONVERSATIONS
$739 INTERCOM, SAME MONTH
Unlimited SEATS ON EVERY DAZZA PLAN
27 Oct 2026 PRICES CHECKED
+ WHO EACH ONE SUITSIntercom or
Intercom or
Dazza?
Both answer customers with AI. They differ in what they charge for and what they’re built to do.
INTERCOMPER SEAT AND PER OUTCOME
Intercom Fin suits
- Teams that want the helpdesk, tickets, help centre and AI agent from one vendor.
- Larger teams that need SLAs, single sign-on, HIPAA support or several brands, on Expert.
- Teams on Salesforce who want the AI agent working inside it.
DAZZAPER CONVERSATION
Dazza suits
- Businesses that want the whole team in the inbox without paying per seat.
- AI that completes jobs, like bookings and returns, within rules checked in code.
- Teams that want to test answers on simulated customers before going live, and launch in an afternoon.
+ PRICINGWhat each
What each
one costs.
Intercom’s own published prices, checked on 27 October 2026, beside Dazza’s. US dollars, excluding tax.
Intercom Fin
| Plan or item | Price |
|---|---|
| Essential | $29 a seat a month. Billed yearly. New customers currently pay $19, 35% off. |
| Advanced | $85 a seat a month. Billed yearly. Includes 20 Lite seats. |
| Expert | $132 a seat a month. Billed yearly. Includes 50 Lite seats. |
| Fin AI Agent | $0.99 per outcome. On every plan. At most one outcome per conversation. |
| Fin with another helpdesk | $0.99 per outcome. 50 outcomes a month minimum, no seats. |
| Copilot | $29 an agent a month. Add-on. 10 Copilot conversations an agent a month free. |
| SMS, WhatsApp and phone | Pay as you go. Chat, email and in-app messages are included. |
Billed yearly. Source: Intercom pricing, Intercom help: Fin AI Agent outcomes, Fin pricing.
Dazza
| Plan or item | Price |
|---|---|
| Starter | $49 a month. $41 billed yearly. 300 conversations, then $0.19 each. Web chat. |
| Growth | $149 a month. $124 billed yearly. 1,500 conversations, then $0.15 each. Adds email and messaging apps. |
| Scale | $449 a month. $374 billed yearly. 6,000 conversations, then $0.11 each. Adds calling your own systems. |
| Team seats | Unlimited on every plan |
| Free trial | 14 days and 100 conversations, no card |
In pounds: Starter £39, Growth £119, Scale £349. See Dazza pricing.
+ A MONTH, WORKED OUT1,000 conversations,
1,000 conversations,
worked out.
Change the numbers in the cost calculator.
- 1,000 AI conversations a month, 5 people on the team, and the AI resolves 60% of conversations without a person.
- Prices in US dollars, excluding tax, on each vendor’s cheapest plan that fits, billed yearly where the vendor publishes a yearly price.
Dazza Growth
Billed yearly- Growth plan, 1,500 conversations included: $124
- 5 team seats, unlimited: $0
A month: $124
Dazza costs $615 less a month, $7,380 a year, for the same conversations and team.
+ FEATURESFeature
Feature
by feature.
Dazza’s side shows what works today; Soon means it’s being built now. Intercom’s side comes from its own pages.
| Feature | Dazza | Intercom Fin |
|---|---|---|
| How the AI is charged | Per conversation, counted once however long it runs. No per-resolution fees | Per seat, plus $0.99 per Fin outcome |
| Team seats | Unlimited on every plan | $29 to $132 a seat a month; Lite seats on Advanced and Expert |
| Web chat on your website | Yes. One line of code | Yes, Messenger on every plan |
| Email, from your own address | Yes. Growth and above | Yes, support email on every plan |
| WhatsApp, Instagram, Messenger, SMS, Telegram, LINE and Viber | Yes. Growth and above, on your own accounts | SMS and WhatsApp pay as you go; Fin answers on social |
| Phone calls | Yes. Growth and above, on your own Twilio number | Yes, Fin answers by voice |
| A help centre | Yes. Hosted for you, on your own domain from Growth, or imported from Zendesk, Intercom, Freshdesk, Crisp, Help Scout or Document360 | Hosts your help centre: public on Essential, multilingual on Advanced |
| Workflows for bookings, returns and quotes | Yes. 3 on Starter, unlimited from Growth | Procedures for multi-step jobs; workflow builder on Advanced |
| Connect your tools over MCP | Yes. Stripe, Zapier, n8n, Make or your own, Growth and above | Connects through its API, data connectors or MCP |
| AI copilot for your team | Yes. Included on every plan | Add-on, $29 an agent a month |
| Assigning conversations | Yes | Round-robin assignment on Advanced |
| Hands over into the helpdesk you already use | Yes. Zendesk, Freshdesk, HubSpot, Gorgias and Help Scout, Growth and above | Fin works inside Zendesk, Salesforce, HubSpot and Freshdesk |
| Single sign-on | SOON. Enterprise | On Expert |
| Where data is stored | London. Choice of region on Enterprise | US, EU or Australia |
| Free trial | 14 days and 100 conversations, no card | Free trial with unlimited Fin outcomes, no card |
+ WHERE INTERCOM IS BETTERWhere Intercom
Where Intercom
is better.
If these matter most, Intercom Fin may be the right choice.
01
A full helpdesk
Ticketing, team inboxes and a public help centre come with Intercom, with SLAs on Expert. Dazza has a shared inbox with snoozes, merges, priorities and reply targets, and a hosted help centre, but no tickets of its own. On Growth it hands over into Zendesk, Freshdesk, HubSpot, Gorgias or Help Scout instead.
02
Fin works inside other helpdesks
Fin can answer inside Salesforce, HubSpot, Freshdesk or Zendesk with no seat costs, from 50 outcomes a month. Dazza answers in its own chat, email and messaging channels and hands over into Zendesk, Freshdesk, HubSpot, Gorgias or Help Scout, but not Salesforce.
03
Regions and certifications
Intercom hosts in the US, EU or Australia and lists SOC 2, ISO 27001 and HIPAA. Dazza stores data in London, with a choice of region on Enterprise.
04
Hand-offs aren’t billed
A conversation Fin passes to a person isn’t an outcome, so it costs nothing extra. Dazza counts every conversation it replies to, resolved or not.
+ SWITCHINGSwitching from
Switching from
Intercom Fin.
Setup reads your site and drafts the agent. Most teams are live in an afternoon.
STEP 01
Start from your web address
Sign up and give Dazza your website. It reads your pages, works out what the business does and drafts the agent. The trial is 14 days and 100 conversations, with no card.
STEP 02
Bring your Intercom help centre
Paste your Intercom help centre’s address in Knowledge, under Help centre. Dazza imports the articles under that address through its sitemap and adds new ones on each check. See Keep knowledge up to date.
STEP 03
Rebuild Fin’s jobs as workflows
Describe each job in plain words and Dazza drafts the workflow: the details to collect, the decisions, and whether the customer confirms or your team approves. On Growth, connect Stripe, Zapier or n8n over MCP.
STEP 04
Test, then swap the snippet
Run saved tests and simulated customers against the draft, then publish. Replace the Intercom Messenger code with Dazza’s one line, and forward your support email to Dazza to answer email too.
+ GOOD QUESTIONS Dazza vs Intercom,
Dazza vs Intercom,
answered.
More volumes in the cost guide, other options in the alternatives, and every plan on pricing.
Is Dazza cheaper than Intercom Fin?
For most teams, yes. With five people and 1,000 AI conversations a month, 60% resolved by Fin, Intercom Essential with Fin is $739 a month billed yearly: $145 in seats and $594 in outcomes. Dazza Growth is $124 billed yearly, or $149 monthly, with unlimited seats. See the cost guide for other volumes.
What is a Fin outcome?
Intercom charges $0.99 when Fin resolves a conversation: the customer confirms the answer helped, or leaves without asking for more. Some other outcomes, such as a hand-off through a procedure, are billed too. It charges at most one outcome per conversation, and never when the customer asks for a person.
Can Dazza import our Intercom help centre?
Yes. Paste your Intercom help centre’s address in Knowledge, under Help centre. Dazza imports the articles under that address through its sitemap and adds new ones on each check. See Keep knowledge up to date.
Can we use Dazza inside Intercom?
No. Dazza has its own shared inbox, where your team takes over a conversation with a summary and hands it back. If you want to keep the Intercom inbox, Fin is the better fit.
Does Dazza charge for conversations it hands over?
Yes, once. A conversation counts when Dazza replies, however long it runs and whether it ends resolved or with your team. Preview chats, threads only your team answers and spam Dazza skips are free.
+ SOURCES Prices checked
Prices checked
.
Every competitor price and feature on this page comes from the vendor’s own page. Prices change, so check before you buy, and tell us if something here is out of date. Contact us.
TRY IT ON YOUR OWN SITE
Less back-and-forth.
More sorted.
Start for free
14 days and 100 conversations, no card.
A WALL & FIFTH PRODUCTGOOD SERVICE. GOOD FEELING.