Over to you.
Mid-sentence.
The Dazza inbox is where your team takes over from the AI agent. When a conversation needs a person, Dazza hands it over with a summary of what’s been asked, said and tried. Your team takes it from there in one shared inbox, and the customer never starts again.
Knows when
to step back.
Dazza brings in your team when a customer asks for a person, is upset, needs something only staff can do, or still needs help after it’s tried. It tells the customer what happens next and records why.
- A summary your team can read in seconds
- The reason, kept for Insights
- Your own message to the customer
Jump in.
Hand back.
Take over any conversation and reply as yourself. Leave notes only your team can see. When you’re done, return it to Dazza or mark it resolved.
- Reply in chat or by email
- Private notes for your team
- Return to Dazza, or resolve
Every decision
in one place.
Requests that need a yes, email drafts waiting to be sent and answers you want to correct all sit in the inbox, beside the conversation they came from.
- Approve or decline a workflow
- Send an email draft, as is or edited
- Correct an answer, right there
Everything a busy
team needs.
Built for the people who look after customers, on a desk or on the move.
One shared inbox
Chat, email, apps and messaging in one place, sorted into Needs the team, Mine, Dazza handling and Resolved.
A copilot for replies
Draft a reply from your knowledge, rewrite it friendlier or shorter, or translate it.
Topics and mood
Every conversation labelled, and unhappy customers flagged, so you know where to start.
A summary on demand
What the customer wanted, what’s been tried and what’s left, in a few lines.
Photos and PDFs
What customers send sits in the thread: photos as thumbnails, PDFs to download.
Customer ratings
Good, Okay or Poor when a chat ends, with any comment, and a filter to find them.
Alerts, by push, email or Slack
Each person chooses what reaches their phone and inbox, and handovers can post to a Slack channel.
Verified customers
See at a glance when a customer has proved their email.
Delivery status
Know if an email reply was delivered, bounced or marked as spam.
An app on your phone
Add Dazza to your Home Screen. A notification when a customer needs you; tap it to reply.
Unlimited seats
Everyone who helps customers can join, as an admin or a member, on every plan.
A record of everything
Takeovers, handbacks, approvals and replies, with who and when.
Does the customer have to repeat themselves?
No. Your team sees the whole conversation and a summary, and the customer stays in the same chat or email thread.
What if nobody’s around?
Dazza tells the customer the team will pick it up, and in chat they can leave it there. Your team gets a notification on their phones, an email, or a Slack post if you’ve connected a channel, and replies when they’re back.
Is there an app for our phones?
Yes. Add app.dazza.io to your iPhone or Android Home Screen and it works like an app: your inbox, the number waiting on its icon, and a notification with the customer’s name and first line when someone needs you. Tap it to reply. Nothing to download from an app store, on every plan. See Dazza on your phone.
Can we reply by email?
Yes. Email conversations are answered by email, from your own address once you’ve set it up.
We already use Zendesk. Can we keep it?
Yes. On Growth and above, connect Zendesk, Freshdesk, HubSpot, Gorgias or Help Scout and Dazza hands over into it: a ticket with the whole conversation, the customer’s details and why it was handed over. Your agents’ replies reach the customer in the chat, on WhatsApp or by email, and solving the ticket resolves the conversation. Use the Dazza inbox as well, or not at all. See Hand over to your helpdesk.
Who can do what?
Members can work the inbox: take over, reply, add notes, resolve and approve. Admins can also change the agent, knowledge, workflows and settings.
Do we pay per person?
No. Every plan includes unlimited team seats.