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Dazza answers calls to your own Twilio number with the same agent, knowledge and workflows as your website, in a natural voice. When a caller needs a person, it puts them through while you’re open and takes a message when you’re not. Every call lands in your inbox with its transcript.
Dazza sets up the number’s calls itself through Twilio’s API. There’s nothing to configure by hand.
Paste your Account SID and Auth Token. They’re encrypted and only ever shown masked.
YOUR ACCOUNTDazza lists your account’s numbers and points the one you pick at itself. Disconnecting puts it back.
NO WEBHOOKS TO PASTEWrite the greeting, choose a voice and the number your team answers. Call it to hear it.
LIVE STRAIGHT AWAYDazza answers in a sentence or two, says prices and times the way people do, reads numbers back digit by digit and asks one thing at a time. Callers can talk over it, and it listens.
When a caller asks for a person, or needs something only your team can do, Dazza says so and transfers the call. Whoever answers hears who’s calling and why before the caller is connected.
Outside your hours, or when nobody picks up, Dazza takes the caller’s name and the best number to call back, reads them back, and leaves the message in your inbox with a summary. Your team gets the usual email and Slack alert.
Four British, one American, one Australian, or a natural voice Twilio picks for the language.
English (UK, US, Australia), French, German, Spanish, Italian, Dutch, Portuguese and Polish, or follow whatever the caller speaks.
Watch the call in the inbox as it happens, with how it ended and a summary afterwards.
Account-specific workflows stay off until the caller confirms their email with a code. Caller ID alone isn’t proof.
On by default: “This call is recorded and transcribed.”, said in the greeting.
If Dazza can’t take a call, it goes to your team’s number, or the caller is apologised to and flagged for a call back.
Yes. Dazza answers your own Twilio number, so Twilio bills your account for the number, call minutes and its speech service. You can use a number you already have there.
If it’s on Twilio, yes. Otherwise you can move it to Twilio, or forward your existing number to a new Twilio number.
No. Dazza speaks in short, natural sentences through ElevenLabs voices, and callers can interrupt it like they would a person. Call your number after connecting it to hear for yourself.
No. The greeting says it’s an AI assistant, and if anyone asks, Dazza says so plainly.
Workflows run on calls, with the caller confirming by voice. Anything account-specific waits until the caller confirms their email with a code. Card payments shouldn’t be taken on a call with Dazza.
Yes. Each call is one conversation, like a chat or an email thread.
Growth, Scale and Enterprise. See pricing.