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Connections give your AI customer service agent live access to your own tools. Connect Shopify, which is built in, or Stripe, Zapier, n8n, Make or your own server over MCP, and Dazza looks up orders, subscriptions and accounts while it talks, and takes the actions you switch on, with the customer confirming and your team approving wherever you want.
MCP is the open standard for giving AI tools to call. If a service has an MCP server, Dazza can use it.
Order status, tracking and stock, and cancelling or redirecting unsent orders, with your shop’s own app.
YOUR SHOP’S OWN APPCharges, invoices, subscriptions and refunds, with a key that can only do what you allow.
AGENT API KEYHubSpot, Google Sheets, Calendly and more, through one connection.
ONE URLAn automation you’ve already built, or your developers’ MCP server for orders, bookings or accounts.
URL AND TOKENAdd the server’s address and its token. Dazza connects, lists the tools it offers, and keeps the list up to date when you refresh.
Each tool starts Off. Switch one on and it goes to Test first, so you can try it in the preview. Tools that only read run straight away. Tools that change something ask the customer to confirm and to be verified, until you say otherwise.
Dazza calls a tool in the middle of the conversation when it needs to, then answers with what came back. Your team sees each run as a note in the inbox, with what was asked and what was returned.
Connections work with the rules, approvals and verified customers you already use for workflows.
Every tool starts Off, then Test: try it in the preview before a customer can trigger it.
The details are shown with a Confirm button before anything changes.
Account tools wait until the customer has confirmed their email or is signed in.
The request waits in the inbox for a yes from your team.
Every lookup and change is visible in the conversation.
Only HTTPS, never private networks, and redirects never followed.
The Model Context Protocol, an open standard for giving AI tools it can call. Stripe, Zapier, n8n, Make and many others offer MCP servers, and developers can build their own in an afternoon.
Yes, built in, with no MCP server. Make an app for your shop in Shopify, paste its Client ID and secret, and Dazza looks up and tracks orders, checks stock and, if you allow it, cancels an unsent order or changes its address once the customer confirms. Order details only go to the customer whose email matches the order. See Connect Shopify.
Not for Shopify, Stripe, Zapier, n8n or Make. You copy an address, a key or a Client ID from their dashboard and paste it into Dazza. For your own systems, a developer builds a small MCP server.
Only with tools you switch on to Live. By default, a tool that changes something needs the customer to confirm and to be verified, and you can also require your team’s approval.
Yes, for lookups and for tools that don’t need a Confirm button. Tools that ask the customer to confirm run in web chat and in your app.
Workflows call one address of yours with fields you define. Connections bring every tool a server offers at once, described by the server itself.
Yes. Under Your helpdesk, connect Zendesk, Freshdesk, HubSpot, Gorgias or Help Scout. Handovers become tickets with the whole conversation, the customer’s later messages are added to them, and your agents’ replies reach the customer wherever they wrote. See Hand over to your helpdesk.
Growth, Scale and Enterprise. See pricing.