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Dazza is an AI chatbot that answers from your website, help centre, documents and FAQs, and the Notion, Google Drive and Confluence pages your team already writes in, with a source on every answer. Give it your web address and it reads every page worth reading, then connect the rest.
Dazza finds your sitemap and reads every page that helps a customer, skipping baskets, logins and the like. Big sites keep reading in the background while you carry on with setup.
Some things never made it onto the website. Connect Notion, Google Drive or Confluence and pick the pages that hold your real answers, or add questions and answers, pasted text and files.
Spot an answer that isn’t right? Correct it from the conversation. Your correction becomes knowledge on the spot, and Dazza trusts your words over your website.
Answers come from what you’ve given it.
When they can’t, Dazza says so.
Every answer links to the pages it came from, so customers can check and your team can trust it.
Nothing in your knowledge? Dazza says so and offers your team. No guessing at prices, dates or stock.
Text on a web page or in a message can’t change Dazza’s rules. It’s information, never orders.
Insights list the questions Dazza couldn’t answer, so you know exactly what to add next.
The pages in your sitemap, or the pages your homepage links to if you don’t have one. It skips pages that don’t help customers, like baskets, checkouts and logins. You can see every page it read, and remove any of them.
Up to 250 on Starter, 1,000 on Growth and 5,000 on Scale. The first pages are read while you set up, and the rest carry on in the background.
PDF, Word (.docx), plain text, Markdown, CSV and HTML. You can also paste text in, or write questions and answers yourself.
Yes, on Growth and above. Connect Notion, Google Drive or Confluence, then pick pages, databases, folders or spaces. Dazza reads headings, lists, tables, toggles and callouts, every tab of a Sheet, and Slides, PDFs and Word files. It checks for edits on your schedule and only re-reads what changed; pages you delete or stop sharing stop being used. Each answer links back to the original page.
Your answers win. Anything you write in Dazza, whether a Q&A, pasted text or a correction, and the Notion, Google Drive and Confluence pages you connect, is treated as current, and Dazza uses it over a web page that says something else.
Dazza checks your site and help centre daily or weekly, your choice. Changed pages are read again, new ones are added, and pages that have gone are flagged for you. You can also refresh everything now, and Q&As and corrections take effect straight away.
Yes. Give it your help centre’s address and Dazza imports every article. Zendesk help centres are read through their own API, and others through their sitemap.
No. It stays in your workspace and only answers your customers. Nothing is shared between businesses, and our AI provider isn’t allowed to train on your content. If you use your own model provider, its terms apply.