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Dazza is an AI customer service agent for WhatsApp, Instagram, Messenger, SMS, Telegram, LINE and Viber, and for Slack, Microsoft Teams and Discord, connected with your own accounts. Dazza answers in the app the customer wrote in, with the same knowledge and rules as your website, and your team replies from the same inbox.
Dazza checks your details with the platform, sets up the webhook and shows you when the first message arrives.
Create a bot in the app, paste its token, and you’re live.
QUICKEST STARTYour own app and number on Meta’s official API, with step-by-step help on the page.
OFFICIAL APIYour Twilio number for SMS, or your LINE channel’s secret and token.
YOUR NUMBERA Slack app made from Dazza’s manifest, an Azure Bot with the Teams app Dazza packages for you, or a Discord /ask command.
WHERE TEAMS WORKDazza connects to your own WhatsApp number, Facebook page, Instagram account or bot. Customers message you exactly as before, and nothing is shared between businesses.
Messages are short and plain, without links styled for a website. Dazza waits a moment when someone sends three messages in a row, then answers them together. Workflows, approvals and verified customers work here too.
When Dazza hands over, or someone on your team replies, the conversation is theirs. Replies go out from the inbox to the same app, inside each platform’s reply window.
Connect as many as you like on Growth and above. Each one is a channel in your inbox and in Insights.
Your number on WhatsApp’s official Cloud API, with delivered and read ticks, and your approved templates after 24 hours.
Direct messages to your business account, answered properly.
Messages to your Facebook page, with up to 7 days for your team to reply.
Texts to your Twilio number. Opt-out words like STOP are never answered.
Your own bot, live as soon as you paste its token.
Your LINE Official Account, for customers in Japan, Thailand and Taiwan.
Your Viber bot, with a welcome message when someone opens the chat.
Threads in Slack Connect channels shared with customers, or your internal help desk. Your team takes over by replying in the thread.
One-to-one chats and channel mentions, through your own Azure Bot and a Teams app Dazza packages for you.
An /ask command in your server, answered in the channel.
Dazza only replies inside each platform’s reply window, so it keeps to the rules that protect your number. After WhatsApp’s 24 hours, your team sends an approved template instead.
A thread stays one conversation while it’s open, and reopens if it was resolved in the last 24 hours. After that, a new one starts.
If a person has replied, Dazza won’t, until the conversation is handed back.
The same knowledge, rules, workflows and corrections as your web chat.
Every conversation labelled, so Insights shows what people message about.
Every message from a platform is verified before Dazza reads it.
Yes. Dazza uses WhatsApp’s official Cloud API with your own Meta app and number, which is free to set up. Meta bills any WhatsApp charges to you directly.
For SMS, use any Twilio number. For WhatsApp, the number has to be registered on the Cloud API, which means it can’t be in use in the WhatsApp Business app at the same time.
WhatsApp, Instagram and Messenger only let businesses reply freely for 24 hours after the customer’s last message. On Messenger and Instagram your team gets up to 7 days. The inbox shows how long is left. Once WhatsApp’s window has closed, the reply box offers your approved templates. See WhatsApp templates.
Yes. Photos and PDFs sent on WhatsApp, Instagram, Messenger, SMS, Telegram, LINE, Viber, Slack and Teams are downloaded through your own connection. Dazza looks at them before it replies, and your team sees them in the inbox. Voice notes, videos and stickers are noted by type but not opened. See Photos and PDFs from customers.
Yes. Create a Slack app from Dazza’s manifest, paste two values, and Dazza answers when it’s mentioned, in direct messages and in the channels you choose, including Slack Connect channels. Each thread is a conversation, and someone from your team replying in the thread takes over. See Slack: answer customers.
No. Slack alerts post handovers and approvals to one of your channels, so your team knows. Answering in Slack is a channel like WhatsApp. You can use both.
Teams works through your own Azure Bot: Dazza answers in one-to-one chats and when it’s mentioned in a channel, and packages the Teams app for you to upload. On Discord, Dazza answers an /ask command; reading every message would need a connection that stays open, which serverless hosting can’t keep. See Teams and Discord.
Not by itself. Dazza answers customers who message you, and your team can reply to them from the inbox. On WhatsApp, after the 24-hour window, your team can send an approved template. On your website, nudges can start the conversation.
Yes, the same as a chat or an email thread. Follow-ups in the same thread don’t count again.
Growth, Scale and Enterprise. See pricing.