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Dazza is an AI email support agent. Forward your support address to it. It reads each email, replies from your own address in the same thread, and hands over to your team when it should. You decide how much it sends by itself.
Change mode any time in Settings. Most teams start in Draft and move to Auto once they trust it.
Dazza drafts privately so you can see what it would say. Nothing is sent.
NOTHING SENTDazza drafts every reply. A person sends it, as it is or edited.
A PERSON PRESSES SENDDazza replies by itself and hands over to your team when it should.
UP TO YOUR DAILY LIMITEvery workspace gets its own Dazza address. Forward your support address to it from Gmail, Outlook, a Google group or any mail rule. Customers keep emailing you exactly as before.
Add a few DNS records and replies go out from support@yourbusiness.com, threaded under the customer’s email. Until that’s verified, they come from your Dazza address.
Every reply is tracked. If one bounces, is marked as spam or fails to send, the conversation comes back to your team with a note saying what happened.
Email goes out under your brand, so the guard rails are on by default.
The most emails Dazza sends by itself in 24 hours. Past it, replies wait as drafts.
Mail from your own address or Dazza’s is never answered, so there are no loops.
When a sender’s domain vouches for them, they count as verified for workflows.
Send as written, edit first or discard, right beside the thread.
An email when a customer needs a person, to whoever wants one, and a Slack post if you connect a channel.
The same knowledge, rules and corrections as your web chat.
No. Keep Gmail, Outlook or whatever you use. You only add a forwarding rule, and DNS records if you want replies from your own address.
It hands them to your team. The thread waits in the inbox, your team gets an alert, and in Auto mode Dazza tells the customer the team will reply.
No. Automatic replies, bounces and bulk mail are noted and left alone, and they never count towards your plan.
Yes, photos and PDFs. Dazza looks at them before it replies, and your team sees them in the inbox. Small pictures in signatures are skipped, and other files, such as Word documents, are listed by name. Replies are text, so link to a document rather than attaching it.
Growth, Scale and Enterprise. See pricing.