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Tidio alternatives.
Five Tidio alternatives worth comparing in 2026 are Dazza, Crisp Hugo, Chatbase, Freshdesk Freddy AI Agent and Intercom Fin. Each is compared below on who it suits, how it charges, from the vendor’s own pricing page, and what 1,000 AI conversations a month cost.
Shops usually outgrow Tidio on AI volume. Lyro starts at $32.50 a month for 50 conversations, Tidio shows no price for its bigger tiers, and above 1,000 a month it’s a custom plan.
Teams that want a full helpdesk and AI agent from one vendor, or Fin inside Zendesk, Salesforce or HubSpot.
Per seat and per outcome
$739, billed yearly
Five people on the team and 60% of AI conversations resolved without a person, on each vendor’s cheapest plan that fits, in US dollars. The cost guide shows the arithmetic and lets you change the numbers.
+ THE OPTIONS
Strengths and limits.
Dazza is ours, so it’s first. Every other entry says plainly what it does better.
01
Dazza (ours)
OURS
Best for: Businesses of any size that want an AI customer service agent with unlimited seats and a fixed price per conversation.
How it charges: Per conversation: $49, $149 or $449 a month for 300, 1,500 or 6,000 conversations (£39, £119 or £349), with unlimited seats. Source: Dazza pricing.
Against Tidio: every price published, 300 to 6,000 conversations included, and unlimited seats instead of 10.
Strengths
No seat fees and no per-resolution fees. A conversation counts once, however long it runs.
Your rules are checked in code: decisions, customer confirmation, team approval and verified customers before any workflow or tool runs.
Live from your web address in an afternoon, with saved tests and simulated customers comparing the draft with the live agent.
Limits
“Powered by Dazza” can’t be removed, and phone calls need your own Twilio account.
Every conversation Dazza replies to counts, resolved or handed over.
Newer than the rest: several agents per workspace are still being built.
Four questions that decide most of the bill, and most of the fit.
01
Price your real volume
Entry prices look alike. Work out the month at the number of AI conversations you expect in a year, not the first 50.
02
Count your seats
If many people work the inbox, per-seat pricing dominates. Dazza includes unlimited seats and Crisp includes them per workspace; Intercom, Zendesk and Freshdesk charge for each person.
03
Check what the AI can do
Answering questions is the start. Ask how each one completes jobs, checks your rules and verifies the customer before it touches an account.
04
Read the limits
Look for minimums, one-time allowances, credits that run out, member caps and branding you can’t remove. The cost guide lists them.
Crisp has a free plan for website chat, without AI credits. Dazza has a 14-day free trial with 100 conversations and no card, then plans from $49 a month ($41 billed yearly).
Which Tidio alternatives work with Shopify? +
Freshdesk offers native Shopify actions and Chatbase lists Shopify on its first plan. Dazza installs on Shopify with one line and, from Growth, connects to your shop to look up and track orders, check stock and cancel or redirect unsent orders.
What do 1,000 AI conversations cost on these? +
For five people, 60% resolved by the AI: Dazza $124 (billed yearly), Crisp Hugo about $120–$170, Chatbase $400, Freshdesk $585 and Intercom $739. Tidio is at least $549+ at the lowest rate it quotes.
Is Lyro priced per conversation? +
Yes. A Lyro conversation is any conversation with at least one reply from Lyro, counted once. Your team’s conversations are counted separately by the Tidio plan.
+ SOURCES
Prices checked .
Every competitor price and feature on this page comes from the vendor’s own page. Prices change, so check before you buy, and tell us if something here is out of date. Contact us.