01 / PREVIEW
A chat with your draft.
The preview beside the studio uses your unpublished changes, workflows and knowledge, so you can try it like a customer would.
Rehearsed.
Then released.
Test your AI customer service agent before customers meet it. Before you launch, Dazza answers the questions your visitors are most likely to ask and shows you what it got right. Save your own tests, let simulated customers try your draft, and see exactly what changed before you publish.
YOUR DRAFT → THE TESTBEFORE LAUNCH
FIND THE GAPS BEFORE YOUR CUSTOMERS DO.
100 SAVED TESTS PER WORKSPACE
Free PREVIEW CHATS NEVER COUNT
3 MODES PER WORKFLOW: OFF, TEST, LIVE
v12 EVERY RELEASE NUMBERED
+ FROM SETUP TO LIVELive in an afternoon.
Live in an afternoon.
Not a quarter.
Setup is guided from your web address. Most of it happens while you watch.
STEP 01
Read your website
Dazza reads your site and works out what kind of business you are and what customers ask.
STEP 02
Answer the likely questions
It asks itself eight questions a visitor would, and shows what it answered, handed over or missed.
STEP 03
Fill the gaps
Add the missing answer in one click, or switch on a workflow that fits the question.
STEP 04
Go live
Publish, paste one line on your site and forward your support email. That’s it.
+ TESTS Draft against live.
Draft against live.
Side by side.
Save the questions that matter, and customers with a goal, like someone whose parcel is late and getting impatient. Dazza plays the customer, your agent answers, and each result is checked against what a good answer says. Run them on the draft and on what’s live, and any test that changes is highlighted before you publish.
- Questions, or a customer with a goal over several messages
- Pass or fail, with the reason and the whole transcript
- Suggested from your knowledge and the questions Dazza couldn’t answer
- Then A/B test the change on real customers, on Growth
YOUR TESTS → DRAFT AND LIVECOMPARED
KNOW WHAT A CHANGE CHANGES.
+ PRACTICE ROUNDSTry anything.
Try anything.
Risk nothing.
Everything you can do for customers,
you can try first. None of it counts.
02 / TEST QUESTIONS
The questions you’d forget.
Dazza writes questions real visitors would type, in their words, and runs them for you. The ones it misses are asked again as more of your site is read.
03 / WORKFLOW MODES
Off, test, live.
Set a workflow to Test and it only runs in your preview. When it behaves, set it live for customers.
04 / RELEASES
Versions, not surprises.
Publishing makes a numbered version live straight away, with who published it and when.
Do preview chats count towards my plan?
No. Chats in your preview and the test questions Dazza runs are always free.
Can I test email replies before they’re sent?
Yes. In Observe, Dazza drafts privately and sends nothing. In Draft, every reply waits for a person to send it. Switch to Auto when you’re confident.
What happens to live conversations when I publish?
The new version answers from the next message on, in new conversations and ones already under way. Each conversation records the version it started with.
How are tests marked?
A separate AI reviewer reads each conversation and checks it against what a good answer says and what should happen, such as answering, handing over or using a workflow. It gives a short reason for every pass and fail.
Can I switch Dazza off quickly?
Yes. Pause the agent and the chat disappears from your site until you turn it back on.
YOUR AI CUSTOMER SERVICE AGENT
Less back-and-forth.
More sorted.
A WALL & FIFTH PRODUCTGOOD SERVICE. GOOD FEELING.