Connect your support email

Dazza works with the email address your customers already use. You forward mail to Dazza; customers notice nothing.

Your Dazza address

Every workspace has its own address, shown in Settings → Email. It’s based on your business name, for example hollis@dazza.io.

Forward your support address

Where your email is	What to do
Gmail	Settings → Forwarding and POP/IMAP → Add a forwarding address. Google sends a confirmation code, which shows under Recently received in Settings → Email.
Outlook or Microsoft 365	Settings → Mail → Forwarding → Enable forwarding. Your admin may need to allow forwarding outside your organisation.
Google group or alias	Add your Dazza address as a member of the group.
Anything else	Set up a rule that forwards new mail to your Dazza address.

When the first email arrives, Settings → Email shows Receiving.

Choose a mode

Mode	What happens
Observe	Dazza drafts privately so you can see what it would say. Nothing is sent.
Draft	Dazza drafts every reply. A person sends it from the inbox, as it is or edited.
Auto	Dazza replies by itself and hands over to the team when it should.

Most teams start with Draft and move to Auto once they trust the replies.

Set a daily limit

The daily limit is the most emails Dazza sends by itself in 24 hours. Past it, replies wait as drafts for your team.

What Dazza leaves alone

Out-of-office replies, bounces and bulk or list mail are noted in the conversation and not answered. Signatures and quoted earlier messages are left out, so Dazza reads only what’s new.

Mail from your own address or Dazza’s is never answered, so replies can’t loop.

Next

Reply from your own address, so replies come from support@yourbusiness.com.