Test before you go live

Everything you can do for customers, you can try first. None of it counts towards your plan.

The preview

The chat beside Agent talks to your draft: unpublished settings, workflows in Test and your latest knowledge. Ask it what a customer would.

Test questions

During setup, Dazza writes eight questions a real visitor would type and answers them. Each shows how it went:

• Answered, from your knowledge.
• Handed over, to your team, when that’s the right call.
• No answer, a gap to fill.

Questions without an answer are asked again as more of your site is read.

Tests

Tests, in the sidebar, is a saved suite of up to 100 tests. Run it whenever you change something.

There are two kinds:

• A question: one customer message.
• A customer with a goal: a scenario. A model plays that customer for up to four messages, for example “You ordered a duvet two weeks ago, it hasn’t arrived, and you’re getting impatient.”

For each test, you can set:

• A good answer says: the key facts, in your own words. Leave it empty and any helpful answer that doesn’t guess will pass.
• What should happen: Anything helpful, Answers it, Hands over or Uses a workflow or tool.

Run them

Run on the Draft, which includes workflows and tools in Test, or on Live, the published version, which only uses Live ones. The results sit side by side.

Each result is Pass or Fail, with a one-line reason. Click one to see the transcript and the sources Dazza used.

Tests whose result differs between draft and live are highlighted: Check them before you publish.

Nothing runs for real. No conversation is created, and no workflow or tool actually runs.

Suggest tests

Suggest tests adds:

• The test questions from setup.
• Questions customers asked that Dazza couldn’t answer.
• Questions written from your knowledge, with the fact to expect.
• A scenario where the customer wants a person.

Test a question against your knowledge

In Knowledge, Test a question shows which passages Dazza would use to answer, so you can see why it says what it says.

Workflow modes

Each workflow is Off, Test or Live. In Test it only runs in your preview, so you can try it end to end. Draft runs in Tests include it too, without running it for real. Workflows that call your system also have Send a test.

MCP tools have the same three modes.

Versions

Publishing creates a numbered version with who published it. If something isn’t right, change the draft and publish again.