Correct an answer
Fix a wrong answer from the conversation itself. Your correction becomes knowledge that outranks your website.
If Dazza gets something wrong, fix it where you found it.
From the inbox
Admins see Correct this answer under Dazza’s replies in a conversation. Write what Dazza should have said and save.
From the preview
In Agent, each reply in the preview has Correct this, so you can fix answers while you test.
What happens
Your correction is saved as your own question and answer, using the customer’s question and your wording. From the next message on:
- Dazza uses your answer for that question and ones like it.
- Your answer wins over any web page or file that says otherwise.
- It shows in Knowledge like any Q&A, so you can edit or remove it later.
If the website is the problem
If a page on your site is out of date, update the page too, then read it again in Knowledge. Your correction keeps customers right in the meantime.
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