Add and manage knowledge

Dazza only answers from what you give it. Everything lives in Knowledge.

Your website

Import site takes your web address or sitemap and reads the pages in it in the background, up to your plan’s page limit: 250 web pages on Starter, 1,000 on Growth (and in the free trial) and 5,000 on Scale. If you don’t have a sitemap, Dazza reads your homepage and the pages it links to. Q&As, pasted text and files don’t count towards the limit. See Plans and billing for what happens to pages over the limit after a plan change.

Pages that don’t help customers, like baskets, checkouts, accounts and logins, are skipped.

To add one page on its own, use Add page with its address.

Your help centre

On the Help centre tab, paste your help centre’s address. It works with Zendesk, Intercom, Freshdesk, Crisp, Help Scout, Document360 and any help site with a sitemap. Only articles under that address are imported, and new articles are added as they appear. See Keep knowledge up to date.

Dazza also hosts a help centre for you. Articles you publish there are added to your knowledge automatically, as answers your business wrote. See Your help centre.

Questions and answers

Add the answers your website doesn’t have, a few at a time. Write them the way you’d say them to a customer.

Pasted text

Give it a title and paste the text. Good for policies, price lists and anything that lives in a document rather than on your site.

Files

Upload PDF, Word (.docx), plain text, Markdown, CSV or HTML files, up to 4 MB each.

Notion, Google Drive and Confluence

If your team writes its answers in Notion, Google Docs or Confluence, connect them on the Connected tab (or Connect a workspace where you add knowledge). You choose the pages, databases, folders or spaces Dazza reads, and it keeps them in sync as they’re edited. See Connect Notion, Connect Google Drive and Connect Confluence.

A Google Doc shared with anyone with the link can also be added by its link, without connecting Drive.

Which source wins

Anything you write in Dazza, a Q&A, pasted text or a correction, counts as your own word and is treated as current. So do pages from Notion, Google Drive and Confluence: you chose them, your team wrote them, and Dazza keeps them in step with their edits. When one disagrees with a web page or an uploaded file, Dazza uses yours, cites it and leaves the other figure out.

Keeping it fresh

Dazza re-reads your web pages and checks for new ones on its own, weekly unless you change it. Set how often under Keep up to date, or press Refresh everything now. See Keep knowledge up to date.

When a single page on your site changes, you can also read it again from its row in Knowledge. To take something out, remove it: Dazza stops using it straight away.

Test a question

Test a question shows the passages Dazza would answer from. If nothing matches, it would offer a person instead, which tells you what to add.

Sources in answers

Each answer cites the sources it used. In chat, citations link to the page, or to the original in Notion, Google Drive or Confluence; in email, Dazza writes the address in full when a page would help.