Connect SMS with Twilio

Dazza answers text messages through your own Twilio number. Only admins can connect it.

What you’ll need

• Account SID
• Auth token
• Twilio phone number, with its country code, for example +447700900123

Connect it

1. In the Twilio Console, copy your Account SID and auth token.
2. Under Phone Numbers → Active numbers, choose a number that can send and receive SMS.
3. In Dazza, open Channels, choose SMS and paste the three details.

Dazza checks them with Twilio and points the number’s incoming messages at itself.

If the number is in a Messaging Service

If the number belongs to a Twilio Messaging Service, set the service’s incoming messages to Defer to sender’s webhook, so they reach Dazza.

Keywords

Keywords such as STOP, HELP and START are stored in the conversation but never answered.

Calls to the same number

If the number takes calls too, Dazza can answer them. See Answer phone calls.

More

See Connect your messaging apps for how Dazza answers, replying from the inbox and delivery receipts.