Saved replies
Write the answers your team gives most often once, then insert one by typing / in the reply box.
Saved replies are answers your team writes once and reuses. They’re shared across the workspace, and anyone on the team can add, change or delete them.
Use one
In a conversation you’ve taken over:
- Type / at the start of the reply box, then a word from the title or the reply. Or press Saved replies above the reply box and search.
- Use the arrow keys to choose, then press Enter. Press Esc to close the list.
- Check the reply and press Send. You can still change it first, or use the copilot to rewrite it.
The ones your team uses most come first.
Add and edit them
- In the inbox, open the list and press New to save a new reply, or Manage to edit or delete them.
- Or go to Settings → Saved replies.
Each saved reply has a title, which is what you search by, and the reply itself.
Fill in names and details
Use these in a saved reply. They’re filled in when the reply goes into the box:
| Variable | Becomes |
|---|---|
{customer_first_name} |
The customer’s first name |
{customer_name} |
The customer’s full name |
{customer_email} |
The customer’s email address |
{my_first_name} |
Your first name |
{my_name} |
Your full name |
{business_name} |
Your business name |
If Dazza doesn’t know something, such as the customer’s name, it’s left out neatly. Hi {customer_first_name}, thanks for waiting becomes Hi, thanks for waiting.
When you edit a saved reply, the buttons under it insert a variable, and a preview shows how it reads for a sample customer.